Return and refund policy

We accept returns within 14 days of delivery for unopened, unused games that are still sealed in their original plastic sleeve. Once the cards are opened or removed from their seal, we can’t accept a return.

To Start a Return

Email us at contact@poolpartysocial.com with your order number and a quick photo if the product is damaged. If your return is accepted, we’ll send you further instructions. Please don’t ship anything back without contacting us first.

Damaged or Wrong Items

If your order arrives damaged or you received the wrong item, email us within 3 days of delivery. Include your order number and a photo so we can make it right.

Not Eligible for Return

• Opened or used card games

• Items with missing packaging or damaged sleeves
  

Exchanges

If you ordered the standard water-resistant version and want to upgrade to the fully waterproof version, email us. We’ll do our best to help, depending on availability and condition.

Refunds

Once your return is received and approved, we’ll issue a refund to your original payment method within 14 business days. Banks may take additional time to process.

If it's been more than 15 business days since your refund was approved and you haven’t received it, reach out at contact@poolpartysocial.com.